How can I buy tickets?
The Promoters are committed to combating unethical secondary ticketing and resale. We will be operating a names on tickets policy on tickets sold ONLY via Platinumlist.
Where should I buy my ‘’face value’’ tickets from?
Only buy tickets from the authorised websites: platinumlist.net
When will tickets go on sale?
General on-sale at 11AM GST on 29 November 2024
How much are the ‘’face value’’ tickets?
The ticket prices are:
Diamond - AED 1,095
Platinum - AED 600
Gold - AED 450
Silver - AED 300
Bronze - AED 200
How do I arrange to buy tickets for someone requiring disabled access?
For POD area reservations please contact the Platinum List hotline +971-4-4573212
What is unethical secondary ticketing and ticket resale?
Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.
Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.
How many tickets can I buy?
There will be a strict limit of 8 tickets per show date per person. This restriction is in place in order to give as many people as possible a fair chance to buy tickets. The whole party must arrive at the same time as the Lead Purchaser holding the tickets matching their valid photo ID.
PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.
We want to go as a bigger group/family?
You will have to try to complete another order with another Lead Purchaser name and card as each person is allowed a max of 8 tickets.
Can I buy tickets as a gift?
The matching photo ID with the surname of the Lead Purchaser will be an entry requirement, the other tickets bought by that person can be used for other people as long as they ALL arrive with the Lead Purchaser. If you want to buy as gifts then you’ll also have to attend to get your recipients into the show.
What are the entry requirements?
To gain access to the concert you are required to bring your ticket with a clear and undamaged barcode visible. You may be required to produce your email booking confirmation and a valid form of photo ID
Original driver’s licence (including provisional licence), a current or recently expired original passport (provided the picture is a good resemblance of the holder) or the original Emirates ID
What are the age restrictions?
Children 7 years and above are permitted.
I can’t find my confirmation email?
In the first instance please check your junk or spam folder. In busy periods confirmation emails can take up to 24 hours to arrive. If you still haven’t received confirmation, contact the customer services hotline on +971-4-4573212. If you are unsure which company you bought from this is usually displayed on your credit card statement or bank statement.
I can’t access my ticket(s)?
Please make sure your phone is fully charged before you leave the house to avoid this situation. Of course, if something happens out of your control, please go to the box office where someone will attempt to assist you to find your order.
What if I lose my ticket before the show?
Please contact helpcenter@platinumlist.net, call them on +97144573212 or WhatsApp them on +9715014087688
I can’t go any more and need to sell on my ticket. What do I do?
Contact Platinumlist on the above channels. We do not guarantee tickets can be sold back but will be dealt with on a case by case basis.
When will we receive our tickets? Dynamic QR Code
Your ticket(s) will become available as a ‘dynamic QR code’ within the Platinumlist app. For your protection the app prevents screenshots of the QR code. Please refer to your confirmation email for information
Are cameras allowed?
Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden and will not be allowed inside the venue. Personal use cameras and smart- phone cameras are fine. No camera drop-off is available at the venue
How early should we turn up?
Please check Platinumlist website for door opening times and do allow yourself plenty of time to get in before the start of the show.
I can’t get in with my tickets, it failed to scan and I’ve been turned away at the gates?
Don’t worry, we can try and help you. In the first instance head to the box office where someone will be able to help you work out what’s gone wrong. Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website. The tickets can only be used within the Platinumlist app so anything else is fake and will not gain you entry to the show.
What else are you doing to combat the secondary market?
Your ticket(s) are linked to your account with Platinumlist. This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via official face-value return to Platinumlist (if approved), you will be refused entry to the venue.
