Travis Scott - Circus Maximus Tour in Abu Dhabi

• Valid Ticket Required: All attendees must present a valid ticket for entry. Digital tickets must be clearly visible on mobile devices.
• Your ticket(s) will be issued to the mobile-app account associated with the e-mail address provided at the point of purchase, no later than 48hrs before the event. It has security measures to prevent it being shared, copied or re-used.
• Age Restrictions: 14+. Anyone under the age of 16 needs to be accompanied by an adult 21+ years old.
• No Re-entry: Strictly no re-entry once the ticket has been validated and scanned at the entrance.
• Physical ID Check: Government-issued photo ID may be required for verification. The name on the ticket must match the ID presented.
• Unauthorized Sales: Tickets purchased from unauthorized sources will be invalid. Purchase only from official Etihad Park ticketing partners.
• Management is not responsible for lost or stolen items

• Outside food and beverages
• Professional cameras and recording equipment
• Selfie sticks and drones
• Weapons or sharp objects
• Illegal substances
• Laser pointers
• Large bags or backpacks
• Alcohol is served only to those aged 21+
• Food & Beverages: Food and drinks are available at Etihad Park. No external food or beverages are allowed inside the venue.
• Smoking is allowed in designated areas.
• Cashless Venue: Etihad Park operates as a cashless venue. No ATMs available on-site.

• Medical Assistance: On-ground medical staff available throughout the venue.

• Gates open 2 hours before showtime
• Performance times are subject to change without notice
• No refunds for artist cancellations beyond promoter control

• Cultural Sensitivity: Attendees are expected to respect cultural norms and traditions.
• Dress Code: Smart casual attire recommended. Beachwear or inappropriate clothing is not permitted.
• Performance Changes: Artist lineup and performance times are subject to change without notice.
• Photography: Personal photography is allowed, but professional equipment requires prior written permission.
  
  

• Personal Belongings: Management is not responsible for lost or stolen items.
• Right to Refuse: Management reserves the right to refuse entry or remove anyone causing disturbance or not complying with the terms.
• Force Majeure: The Event may be postponed or cancelled due to circumstances beyond control. Refunds are subject to the organizer's discretion.
• Recording: By attending, you consent to being photographed or recorded for promotional purposes.

• No Refunds: Tickets are non-refundable except in case of event cancellation.
• Major changes: partial refund at the organizer's discretion
• No refunds for weather conditions
• Event Changes: In case of postponement, tickets remain valid for the new date.
• Refunds processed within 30 days
• No refunds for lineup changes

 
UAE Laws

• All attendees must comply with UAE laws
• Illegal activities will be reported to the authorities
• Drug possession: immediate ejection and legal action

• Customers who require either a carer to accompany them or disabled access to the shows should contact our support team.
• Limited tickets available

• Unethical secondary ticketing is when people buy tickets at face value and then resell them at inflated prices via non-artist-approved methods and websites, thus denying real fans the chance to buy at face value.
• Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets, which they then offer for resale at highly inflated prices.

• There will be a strict limit of 6 tickets per show date per person. This restriction is in place in order to give as many people as possible a fair chance to buy tickets. The whole party must arrive at the same time as the Lead Purchaser holding the tickets matching their valid photo ID.
• Please note that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.

• A Lead Purchaser is the name of the cardholder or the name input during the booking process. You can find the name of the Lead Purchaser in the confirmation email and on your ticket.
• It is important that the Lead Purchaser arrives with their group and their matching, valid photo ID to enter the event.

• You will have to try to complete another order with another Lead Purchaser's name and card, as each person is allowed a max of 6 tickets.

• Tickets should only be transferred using the official ticket agent’s official transfer system. The recipient of the ticket will need to have the ticket transferred to their app account using the official process to gain entry to the venue.

• To gain access to the concert, you are required to download the Platinumlist App from IOS or the Play Store.
• The tickets will be available only in the App with a Dynamic QR code.

• All venue age restrictions are clearly displayed on the sales pages on the ticket agent websites. 
• 14+ Anyone under the age of 16 years must be supervised by an adult 21+.
• There is a maximum of 4 minors to one adult when entering. Original IDs will be required.
• In the unlikely event you are looking to purchase tickets on behalf of 14-18-year-olds who do not have access to a smartphone, we recommend that you attend the show with the group.

• In the first instance, please check your junk or spam folder.
• In a busy period, our confirmation emails can take up to 24 hours to arrive.
• If you still haven’t received confirmation, contact the customer service of the ticket agent you believe you booked through.
• If you are unsure which company you bought from, this is usually displayed on your credit card statement or bank statement.

• Please make sure your phone is fully charged before you leave the house to avoid this situation. Of course, if something happens out of your control, please go to the box office, where someone will attempt to assist you in finding your order.

• Please contact the support team.

• Your ticket(s) will become available as a ‘dynamic QR code’ within the Platinumlist app. For your protection, the app prevents screenshots of the QR code. Please refer to your confirmation email for information.

• Professional cameras (deemed as cameras with removable lenses), video, and recording equipment are strictly forbidden and will not be allowed inside the venue. Personal-use cameras and smartphone cameras are fine. No camera drop-off is available at the venue

• Please check the Platinumlist website for door opening times and allow yourself plenty of time to get in before the start of the show.

• Don’t worry, we can try to help you. In the first instance, head to the box office where someone will be able to help you work out what’s gone wrong. Remember, do not buy a ticket from someone you don’t know, either in person on the street OR from an unauthorised secondary ticket website. Remember, these are likely to be fake and will not gain you entry to the show.
• Do not share Platinumlist app login credentials with anyone.

• Your ticket(s) are linked to your account with Platinumlist.  This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via official face-value return to Platinumlist (if approved), you will be refused entry to the venue.

• Professional Filming Equipment
• Food (Unless Medically Required)
• Beverages
• Laser Pointers
• Animals (Unless Required As Aid) Event Dependent
• Horns, Whistles, Vuvuzela
• Rigid Poles Or Sticks
• Signage/banners/flags
• Oversized Items And Bags
• Ambush Marketing Tools
• Drones
• Stuffed Toys
• Bottles/cans/flasks/ Any Sealable Containers
• Strollers/bicycles/scooters/segways
• Cool Boxes
• Political Items

• Explosive Substances
• Explosive Devices
• Firearms And Weapons
• Ammunition
• Gas Pistols & Cartridges
• Detonator Parts
• All Controlled Substances
• Projectiles/Boomerangs
• Electroshock Equipment
• Pyrotechnics/Smoke Cannisters
• Jammers/Scanners/Radios
• Radioactive/Corrosive Substances

• To avoid any last-minute travel hassles, plan your journey to the venue ahead of time. Consider transportation options like, taxi or parking at Yas Mall if you choose to drive.

• Streamline your entry by downloading the Platinum List app to access your tickets conveniently on your smartphone. This will help make your check-in process smoother.

• The concert is an outdoor event, so be prepared for changing weather conditions. We recommend wearing comfortable footwear for a long day and dressing to accommodate temperature variations.

• Please note that no outside food or beverages are allowed inside the venue. Don't worry; we have you covered with ample on-site options to satisfy your cravings and keep you refreshed.

• Staying hydrated is essential, especially during outdoor events. Make sure to drink plenty of water throughout the day to keep yourself energized.

• Keep an eye on our event updates and announcements to stay informed about any important details, event guidelines, and more.
• By following these tips, you'll be well-prepared for an unforgettable concert experience. We look forward to seeing you there!